German-based tech innovator hivr.ai has launched ‘Mandy’, an AI-powered phone agent for meetings and group sales.
Radisson Hotel Group has already signed commercial agreements to integrate the technology.
Using agentic AI, Mandy integrates with a hotel or venue’s own CRS to handle routine inbound and outbound calls 24/7. The tool can also capture and qualify leads, re-engage prospects and deliver customer support with natural, human-like communication in more than 50 languages.
Felix Undeutsch, CEO and co-founder of hivr, said: “Meetings and group sales is worth an estimated $400 billion in revenue, driving one third of all hotel room nights. The problem is hotels are drowning in inefficient admin work and outdated manual processes, and the sector hasn’t innovated as quickly as other areas of online travel. Mandy is our latest tool to support hotels in saving time, boosting efficiency and adding a personalised touch to their meetings and group events.”
Mandy instantly turns email inquiries into real-time connections, quickly calling event planners to clarify missing details like budget, guest info, or F&B needs. It then updates the hotel’s system, freeing up time for high-value customer interactions and ensuring no calls are missed.
Gianni Di Fede global senior VP commercial of Radisson Hotel Group, said: “At Radisson Hotel Group, digital transformation in Meetings & Events remains a key strategic pillar. Expanding our partnership with hivr.ai, the AI voice agent is a natural next step and a valuable addition to drive lead automation. Combined with AI for emails, it will further enhance speed and efficiency in the customer journey.”
